ICICI BANK-Phone Banking Officers - Domestic and International Process

Description: The incumbent is responsible for managing customer queries / complaints in voice process (inbound & outbound).

Location: Thane, Hyderabad.

Key Deliverables:

Handle and resolve customer complaints/ queries over phone.

Provide customers with relevant product and service information.

Cross sell new product and service opportunities to customers over phone.

Provide feedback to the team leaders about product / process.

Key Skills:

Good Communication Skills (English & Hindi Language).

Open to work in rotational shifts.

Qualifications:

Age less than or equal to 28 years.

Graduates in any discipline.

0 - 2 years experience in call centers handling domestic and international customers.

For More Information Click here

Source:http://www.icicicareers.com/walkindrives-phone-banking.html