Capgemini Recruitment 2018 | B.E/B.Tech/Any Degree | Bangalore/Noida
IT Service Desk (1-2 Yrs) Noida
Qualifications
Job Responsibilities
IT Service Desk (1-2 Yrs) Noida
We are looking for self-motivated individual with experience in Application Support (IT)
The candidate should have an exposure to both call handling and Incident Management
The ideal candidate should have very good knowledge of technical helpdesk support functions and should be open to a 24*7 work environment.
Should be good in taking initiatives and responsible enough to handle pressure Responsibilities:
Experience in similar help-desk profile which involves Incident Management & technical troubleshooting in Retail domain
Must have a good understanding of handling Service desk issues
Should possess excellent verbal & written communication & presentation skills, inter-personal skills Should have wide exposure in customer & client interaction • Must possess Problem Solving and Analytical Ability
First point of internal escalation for service desk executives
Act as an SME from a technical and process perspective and assist SD executives when they get stuck on a call need SME support
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Source:https://www.capgemini.com/in-en/jobs/it-service-desk-1-2-yrs-noida/